Welcome to the Holmspun Gifts FAQ page. Here you'll find answers to some of the most common questions about our products, orders, shipping, and customer service.
Orders
How do I place an order?
Simply browse our products, select the items you'd like to purchase, add them to your basket, and proceed to checkout. Follow the checkout instructions to enter your delivery and payment details and complete your order.
Will I receive an order confirmation?
Yes. After successfully placing an order, you should receive an order confirmation by email. Please check your spam or junk folder if you don't see it in your inbox.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at info@holmspungifts.shop.
We will do our best to accommodate your request, but changes or cancellations may not be possible once your order has been processed or dispatched.
Shipping & Delivery
Do you ship internationally?
No. Holmspun Gifts currently ships within the United Kingdom only.
We do not currently offer international shipping.
How long does delivery take?
Our estimated total shipping time is 5–8 business days.
This generally consists of:
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2–3 business days for order processing
-
3–5 business days for transit and delivery
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control.
When will my order be dispatched?
Orders are generally processed within 2–3 business days after the order is placed. Once your order has been processed, it will be handed over to the delivery carrier for transit.
Will I receive tracking information?
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after the parcel has been handed to the carrier.
What if my order is delayed?
Although we aim to deliver within the estimated timeframe, occasional delays can occur due to courier issues, public holidays, adverse weather, or other circumstances beyond our reasonable control.
If your order has not arrived within the expected timeframe, please contact us and we'll be happy to assist.
Products
Are product colours and images accurate?
We make every effort to display our products and their colours as accurately as possible. However, the appearance of colours may vary slightly depending on your device or screen settings.
What should I do if I receive the wrong or damaged item?
If you receive an incorrect or damaged item, please contact us as soon as possible with your order details and, where appropriate, photographs of the item and packaging.
We'll review the issue and help you with the next steps.
Returns & Refunds
Can I return an item?
Returns are subject to our applicable Returns and Refund Policy and your statutory consumer rights under applicable UK law.
Please review our Returns and Refund Policy for information about eligibility, return procedures, and refunds.
How will I receive my refund?
If a refund is approved, it will generally be issued to the original payment method, subject to the applicable refund terms and processing times.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on the payment provider and other circumstances.
Is my payment information secure?
Payments are processed through the payment methods and providers made available at checkout. We do not ask customers to send payment card details by email or phone.
Customer Support
How can I contact Holmspun Gifts?
You can contact us using the details below:
Holmspun Gifts
54-56 High St
Langholm DG13 0JH
United Kingdom
Phone: +44 7443 615094
Email: info@holmspungifts.shop
How quickly will you respond?
We aim to respond to customer enquiries as promptly as reasonably possible. Response times may vary depending on the volume and nature of enquiries.
Still Have Questions?
If you can't find the answer you're looking for, please contact us directly. Our team will be happy to help with your questions about products, orders, shipping, or other enquiries.
Email: info@holmspungifts.shop
Phone: +44 7443 615094