Payment Policy

Trade Name: Holmspun Gifts
Phone: +44 7443 615094
Email: info@holmspungifts.shop
Address: 54-56 High St, Langholm DG13 0JH, United Kingdom

1. Payment Information

At Holmspun Gifts, we aim to provide a simple and secure checkout experience.

All available payment methods are displayed during the checkout process. Payment options may vary depending on availability and the payment providers supported by our store.

2. Payment at Checkout

Payment must be successfully completed at checkout before an order can be processed and dispatched.

By submitting an order, you confirm that the payment information provided is accurate and that you are authorised to use the selected payment method.

3. Payment Authorisation

Your payment may need to be authorised by your bank, card issuer, or payment service provider.

If a payment is declined or cannot be authorised, your order may not be completed. Please contact your bank or payment provider if you experience difficulties completing a payment.

4. Order Confirmation

Once your payment has been successfully processed and your order has been accepted, you will receive an order confirmation by email.

Please check your spam or junk folder if you do not receive the confirmation email.

Receiving an order confirmation does not necessarily mean that an order cannot subsequently be cancelled where there is a legitimate reason, such as a pricing error, product availability issue, suspected fraudulent activity, or other circumstances permitted by applicable law.

5. Pricing and Currency

Product prices are displayed on our website and at checkout.

The final amount payable, including any applicable delivery charges, will be shown before you complete your purchase.

Unless otherwise stated at checkout, prices are displayed in British pounds sterling (GBP/£).

We reserve the right to correct pricing or listing errors where necessary.

6. Payment Security

We take reasonable steps to protect payment and customer information.

Payment details are processed through the payment methods and payment service providers available at checkout. Customers should never send full payment card details, passwords, or other sensitive payment information to us by email.

7. Refunds

Where a refund is approved in accordance with our Refund and Returns Policy or applicable consumer law, the refund will generally be made using the original payment method.

The time required for a refund to appear in your account may depend on your bank, card issuer, or payment provider.

8. Failed or Duplicate Payments

If you believe you have been charged incorrectly, charged more than once, or experience another payment-related issue, please contact us as soon as possible.

Please provide your order number and relevant payment information, while avoiding sending full card numbers or other sensitive financial information.

We will review the issue and assist you where appropriate.

9. Payment Disputes

If you have a concern regarding a payment or transaction, we encourage you to contact Holmspun Gifts first so that we can investigate and attempt to resolve the issue.

Nothing in this Payment Policy affects any statutory rights or protections you may have under applicable UK law.

10. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes to our payment methods, payment providers, business practices, or applicable legal requirements.

Any updated version will be published on this page.